
Frequently Asked Questions
1
What is BEAR essential?
BEAR essential is a care box series made especially for girls ages 12–18 to support them through their period journey. Whether it’s your first time or you’ve had periods for a while, our boxes offer comfort, essentials, and a little bit of fun!
2
What comes in a BEAR essential box?
Each box is packed with:
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Period products (pads, liners, and/or tampons/cups— for you to find your preferred product!)
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Comfort items (like heating pads or bath soaks), etc.
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Self-care treats (pimple serum, lip balm, etc.)
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Hygiene items (disposable bags, femme wipes, etc.)
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Period helpers (emotion note book, product carry bags, etc.)
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Snacks + sweet surprises
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Educational info to help you feel confident and prepared
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Special notes from Bear, your period cheerleader!
3
What are the different box options?
We offer:
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First Box: A one-time box perfect for beginners
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Monthly Subscription: A 3 or 6-month comfort and care journey delivered to you every month
Makes for a thoughtful Gift Box: Great for friends, birthdays, or just because!
4
Can I customise my box?
The content is curated to create a full journey and although products and items can't be selected, you will have the ability to add some of the products you enjoyed from the store.
When you sign up, you (or your parent/guardian) can select preferences like:
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Size (period panties)
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Allergies
5
Can I pause or cancel my subscription?
Absolutely. You can pause, skip a month, or cancel anytime through your account dashboard. No pressure, no hassle.
6
When will I get my box?
Boxes ship out in the last week of each month and typically arrive within 3–7 business days, depending on your location.
7
Do you ship internationally?
Right now, we only ship within SA, but we’re working on expanding! International shipping can be arranged - send us a message.
8
Is this safe for young teens?
Yes! All BEAR essential products are selected with safety, gentleness, and age-appropriateness in mind. We also provide guidance for both teens and their parents to feel confident using them.
9
I have more questions — how can I reach you?
We’re happy to help! Email us at support@bearessential.com or WhatsApp us on ....

