top of page

Terms of Service

Bear Essential – Terms & Conditions (Including Refunds & Returns Policy)

Last Updated: 9 Aug 2025

​

Welcome to Bear Essential. By accessing our website, purchasing products, downloading digital content, or using our services, you agree to the following Terms & Conditions, which include our Refunds & Returns Policy. Please read carefully before using our site.

 

1. General Information

This website, https://bearessential.co.za (the “Site” or “Website”), is operated by Bear Essential and includes all sub-domains.

Throughout these terms, “we”, “us” and “our” refer to Bear Essential; “you” refers to any visitor, user, or purchaser.

We reserve the right to update or change these terms at any time by posting updates on our Website. Continued use constitutes acceptance of the revised terms.

 

2. Website Use

  • You must be at least 18 years old or have parental/guardian consent.

  • You agree not to use our site for unlawful or prohibited purposes.

  • We may suspend or terminate access if you breach these terms.

 

3. Intellectual Property

All content — including text, images, product designs, printables, and digital booklets — is the property of Bear Essential and protected by copyright and trademark laws.

No copying, reproduction, or distribution is allowed without our prior written consent, except where permitted by applicable licensing terms.

 

4. Digital Content & Licensing

  • Purchasing or downloading our printables, e-books, or digital files grants you a non-exclusive, non-transferable, personal-use license.

  • You may print and use content for personal purposes only.

  • You may not share, resell, redistribute, or modify for commercial use without written permission.

  • Digital products are final sale unless defective or inaccessible due to our error.

  • We are not responsible for compatibility issues with your device or software.

 

5. Product Information & Availability

  • We aim for accurate product descriptions, pricing, and availability but cannot guarantee no errors.

  • Products may be modified or discontinued without notice.

 

6. Orders & Payments

  • Orders are subject to acceptance and availability.

  • Prices are listed in [currency] and may change without notice.

  • Full payment must be received before shipping or granting digital access.

  • We accept [list payment methods].

 

7. Shipping & Delivery

  • Shipping costs, methods, and estimates are displayed at checkout.

  • We are not responsible for delays outside our control (e.g., customs, carrier issues).

  • Risk of loss passes to you upon shipment.

 

8. Refunds & Returns Policy

8.1 Validity

  • Refund/replacement requests must be made within 7 days of receiving your item.

  • Requests after 7 days will not be accepted unless otherwise required by law.

8.2 No General Right of Return

  • Returns for “change of mind” are not permitted unless required by law.

  • Returns are allowed only under conditions stated in this policy.

8.3 Contracts & Subscriptions

  • Can be cancelled within 5 days if purchased through direct marketing or if items fail to meet agreed purpose/specifications.

  • Other cancellations take effect at the next billing cycle end.

8.4 Warranties & Guarantees

  • All items carry a 30-day warranty unless otherwise stated.

  • Implied warranties of quality apply for up to 6 months.

  • No warranty applies if the item was used incorrectly, sold “as is,” or defects were disclosed.

8.5 Eligibility Requirements

  • Proof of purchase required.

  • Items must be in original packaging and condition.

  • Non-returnable items include:

    • Perishables (e.g., food, flowers).

    • Intimate/sanitary goods.

    • Hazardous materials.

    • Newspapers/magazines.

    • Digital downloads, printables, e-books, and digital services.

8.6 Notification Process

  • Requests must be made in writing via email, registered mail, or our returns portal within the 7-day validity period.

8.7 Return Shipping

  • You are responsible for return courier costs unless:

    • The item is defective.

    • The item fails to meet advertised purpose or warranty conditions.

8.8 Refund Method

  • Refunds are made via the original payment method only.

  • Gift card purchases are refunded as gift cards; store credit refunds are refunded as store credit.

  • No responsibility is taken for bank charges, exchange rate differences, or interest fees.

8.9 Repairs & Replacements

  • Repairs are subject to manufacturer timelines.

  • Replacements are processed as new orders.

8.10 Third-Party Purchases

  • Items bought from third-party sites follow their refund policies, not ours.

 

9. Warranty Disclaimer

All products and digital content are provided “as is” without any warranty beyond what is expressly stated in this agreement or applicable law.

 

10. Limitation of Liability

To the fullest extent allowed by law, Bear Essential shall not be liable for indirect, incidental, or consequential damages. Our liability is limited to the amount paid for the product/service in question.

 

11. Privacy

Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

 

12. Governing Law

These terms are governed by the laws of [Your Jurisdiction], without regard to conflict-of-law principles.

 

13. Contact Us

For questions regarding these Terms & Conditions or Refunds & Returns:
📧 bearessentialgirls@gmail.com 
📍 Fourways, JHB

​

bottom of page